The Influence of Servant Leadership on Employee Performance at PT. Saudara Buana Samudera Through Job Satisfaction
##plugins.themes.bootstrap3.article.main##
Abstract
This research aims to examine the influence of the servant leadership model on employee performance at PT. Saudara Buana Samudera, with the mediator variable in the form of job satisfaction. This research uses a survey method by distributing questionnaires to employees PT. Saudara Buana Samudera. We selected the research sample using a purposive sampling technique and analyzed the data using the structural equation modeling (SEM) model. We expect the research findings to deepen our understanding of the impact of servant leadership on employee performance, and the role of job satisfaction as a mediator in this relationship. The management of PT. Saudara Buana Samudera aims to use the research results to develop more effective leadership and human resource management strategies.
##plugins.themes.bootstrap3.article.details##
How to Cite
Wijaya, E. (2024). The Influence of Servant Leadership on Employee Performance at PT. Saudara Buana Samudera Through Job Satisfaction. ProBisnis : Jurnal Manajemen, 15(2), 208–215. Retrieved from http://ejournal.joninstitute.org/index.php/ProBisnis/article/view/504
References
Abdullah, S. A. A. B. N. A. (2022). Perceived Servant Leadership Style of Principals Correlates with Job Satisfaction of Secondary School Teachers in Pakistan. International Journal of Educational Leadership and Management, 11(1), 1–28. https://doi.org/10.17583/ijelm.9169
Alemayehu, E. (2021). The Relationship Between Servant Leadership and Staff Satisfaction In Ethiopian Higher Education: The Case of Kotebe Metropolitan University. Academy of Educational Leadership Journal, 25(S2), 1–13.
Altinay, M. D. L. (2022). Green HRM, environmental awareness and green behaviors: The moderating role of servant leadership. Tourism Management, 88(March 2021), 104401. https://doi.org/10.1016/j.tourman.2021.104401
Amelia, N. R. (2018). Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Di PT. Perkebunan Nisantara IV Medan. Prosiding Seminar Nasional SINASTEKMAPAN, I(November), 186–197.
Aqdas, R. (2021). Impact of Perceived Organizational Support, Servant Leadership, Creative Self-Efficacy, and Conscientiousness on Job Boredom Via Job Crafting: A Study on Banking Sector of Pakistan. IRASD Journal of Management, 3(3), 243–257. https://doi.org/10.52131/jom.2021.0303.0042
Ballian, W. H. H. N. M. S. S. H. (2020). Analysis of Reward , Work Environment , Job Promotion And Supporting Facilities Towards Job Satisfaction. International Journal of Innovative Science and Research Technology, 5(4), 167–171.
Bevanda, N. V. V. B. N. (2022). Servant Leadership: Influence of Job Satisfaction and Organizational Commitment. Management:Journal of Sustainable Business and Management Solutions in Emerging Economies, 1–11. https://doi.org/10.7595/management.fon.2022.0009
Buntuang, B. H. M. P. C. D. (2021). The influence of servant leadership on job satisfaction with individual character as a moderating variable. Problems and Perspectives in Management, 19(1), 445–455. https://doi.org/10.21511/ppm.19(1).2021.37
Chaniago, N. S. (2018). Pengaruh Insentif dan Gaya Kepemimpinan Terhadap Semangat Kerja Karyawan Pada PDAM Tirtanadi Medan. Abdi Ilmu, 1(1), 63–76.
Dimotakis, C. A. H. E. P. K. A. J. K. N. (2020). Does Servant Leadership’s People Focus Facilitate or Constrain Its Positive Impact on Performance? An Examination of Servant Leadership’s Direct, Indirect, and Total Effects on Branch Financial Performance. Group and Organization Management, 45(4), 479–513. https://doi.org/10.1177/1059601120901619
Elche, P. R. P. J. L. L. D. (2023). Team-level servant leadership and team performance: The mediating roles of organizational citizenship behavior and internal social capital. Business Ethics, the Environment and Responsibility, 32, 127–144. https://doi.org/10.1111/beer.12390
Gaskin, M. G. M. A. J. E. (2022). Being satisfied and serving communities as outcomes of servant leadership in the academic context: policies based on a multi-level structural equation model. Asia Pacific Education Review, 23(1), 69–86. https://doi.org/10.1007/s12564-021-09702-z
Ghanbari, J. A. S. (2022). Investigate the role of servant leadership and team leadership In team performance mediated by team cohesion and team learning In the teams of secondary school teachers in Kurdistan province. Journal of School Administrarion, 9(4), 18–39.
Hamalawi, M. A. Z. H. Y. M. K. E. El. (2022). The effect of servant leadership on employees’ extra-role behaviors in NPOs: The role of work engagement. Nonprofit Management and Leadership, 33(1), 109–129. https://doi.org/10.1002/nml.21505
Hong, X. (2021). Dual Stressors and Female Pre-school Teachers ’ Job Satisfaction During the COVID-19 : The Mediation of Work-Family Conflict. Frontiers in Psychology, 12(June), 1–12. https://doi.org/10.3389/fpsyg.2021.691498
Hou, E. A. M. D. B. F. A. A. (2022). Effect Of Work Environment And Workload On Employee Satisfaction. Jmari, 3(1), 1–12.
Irawan, F. S. G. S. B. P. T. I. S. S. S. I. M. A. P. (2022). The Effect of Transformational Leadership, Servant Leadership, and Organizational Learning on Manufacturing Industry Performance. Frontiers in Psychology, 13(May), 1–5. https://doi.org/10.3389/fpsyg.2022.895361
Isabel, R. (2021). The effect of servant leadership on employee outcomes: does endogeneity matter? Quality and Quantity, 1–19. https://doi.org/10.1007/s11135-021-01109-7
Johansson, A. T. E. M. S. (2021). Teacher job satisfaction: the importance of school working conditions and teacher characteristics. Educational Review, 73(1), 71–97. https://doi.org/10.1080/00131911.2019.1705247
Khan, S. N. S. H. B. H. I. M. S. (2022). How Servant Leadership Drives Project Team Performance Through Collaborative Culture and Knowledge Sharing. Project Management Journal, 53(1), 17–32. https://doi.org/10.1177/87569728211037777
Lengkong, H. K. B. T. O. N. V. (2023). The Impact of Servant Leadership and Technology Acceptance Model on Lecturer Performance through Proactive Behavior. Journal of Hunan University Natural Sciences, 50(3), 1–10. https://doi.org/10.55463/issn.1674-2974.50.3.16
Liana, L. (2021). The effecs of servant leadership, organizational climate, and work motivation on teacher’s performance in a level education centre. Keloa Jurnal Manajemen Pendidikan, 8(2), 134–146. https://ejournal.uksw.edu/kelola/article/view/5117/1953
Martin, N. (2018). Pengaruh Lingkungan Kerja Dan Insentif Terhadap Kinerja Pegawai. Seminar Nasional Royal (SENAR) 2018, 423–428.
Megawati, M. (2022). Examining linkage Leadership Style , Employee Commitment , Work Motivation , Work Climate on Satisfaction and Performance. Golden Ratio of Human Resource Management, 2(1), 1–14.
Mujeeb, T. (2021). Do servant leadership self-efficacy and benevolence values predict employee performance within the banking industry in the post-covid-19 era: Using a serial mediation approach. Administrative Sciences, 11(4), 1–29. https://doi.org/10.3390/admsci11040114
Nasib. (2019). Optimalisasi Prestasi Kerja Melalui Peningkatan Disiplin, Motivasi Dan Lingkungan Kerja Pada PT. Vamrer Jaya Abadi Medan. The 2nd Interntional Conference on Politics of Islamic Development, April, 192–201.
Nasib. (2020). Leadership Role Iin The Commitment And Performance of Employees InThe Regional Company Of Medan. International Journal For Innovativate In Multidisciplinary Field, 6(8), 58–63.
Nasib. (2022). Changes in the Performance of Millennial Employees during the Covid 19 Period at Four Star Hotels in Medan City. International Journal of Research and Review, 19(April), 320–324.
Nasib, F. R. A. L. S. S. Y. L. (2023). Impact of Improving Organizational Climate , Employee Empowerment on Employee Engagement and Performance. Journal of System and Management Sciences, 13(2), 273–284. https://doi.org/10.33168/JSMS.2023.0219
Nasib, I. S. F. R. A. L. (2023). Pentingnya Budaya Organisasi, Motivasi Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai. Journal of Management and Bussines (JOMB), 5(2), 31–41.
Nasib, S. B. E. E. N. Y. L. (2023). Organizational Justice and Corporate Social Responsibility on Employee Performance : The Mediating Role of Job Satisfaction. Journal of Logistics, Informatics and Service Science, 10(3), 151–165. https://doi.org/10.33168/JLISS.2023.0312
Nasib, S. F. R. A. Y. L. (2022). Can Life Satisfaction Become an Important Role in Increasing Employee Performance ? A Case Study. Journal of System and Management Sciences, 12(6), 379–397. https://doi.org/10.33168/JSMS.2022.0623
Nasib, S. Y. F. R. A. L. D. A. (2023). Memahami Faktor Penentu Dalam Meningkatkan Kepuasan Kerja Dan Kinerja Karyawan. CV. Adanu Abimata.
Nasib, Y. S. D. M. F. R. A. L. (2023). Monogrof: Kajian Kepuasan Kerja dan Kinerja Dengan Pendekatan Teoritis Motivasi, Lingkingan Kerja dan Disiplin Kerja. CV. Global Aksara Pers.
Nyoto. (2023). Leadership Style, Work Environment, and Compensation on Job Satisfaction and Teacher Performance. Journal of Applied Business and Technology, 4(1), 79–92. https://doi.org/10.35145/jabt.v4i1.122
Pham, M. T. (2020). The effect of professional identification and organizational identification on career satisfaction, job satisfaction and organizational commitment. Management Science Letters, 10(11), 2683–2694. https://doi.org/10.5267/j.msl.2020.3.024
Putri, D. A. (2023). Pengaruh Servant Leadership dan Komitmen Organisasi Terhadap Kepuasan Kerja dimediasi Budaya Organisasi Pada Karyawan Generasi Z Di Wilayah Jababeka. Journal Of Social Science Research, 3(4), 280–292.
Ridlo, M. (2022). Pengaruh Servant Leadears Etos Kerja Islami dan Kompensasi terhadap Kinerja Karyawan dengan Organization Citizenship Behaviour ( OCB ) sebagai Variabel Intervening ( Studi pada BMT di Kabupaten Semarang ). Jurnal Ekonomi & Ekonomi Syariah, 5(2), 2179–2191.
Rildwan, O. B., & Festus, T. S. (2021). Influence of Servant Leadership and Organizational Structure on Employee Innovative Behaviour in Nigerian Tertiary Institutions. KIU Journal of Humanities Copyright©2021, 6(1), 305–308.
Ryhal, S. S. P. C. (2021). How Does Servant Leadership Behaviour Affect Job Satisfaction? A Study on Indian Academia. FIIB Business Review, 10(1), 52–61. https://doi.org/10.1177/2319714520968697
Sahibzada, K. F. L. M. M. M. U. F. (2021). Servant Leadership, Career, and Life Satisfaction in Higher Education: a Cross-Country Study of Spain, China, and Pakistan. Applied Research in Quality of Life, 16(3), 1221–1247. https://doi.org/10.1007/s11482-019-09809-x
Sajjad, A. (2022). The Moderating Role of Team Climate between Servant leadership, Employee Ambidexterity and Work Performance. Journal of Social Sciences Review, 2(4), 162–170. https://doi.org/10.54183/jssr.v2i4.68
Salsabillah, F. M. (2022). The Influence of Service Quality and Security on Customer Satisfaction at PT . Bank Rakyat Indonesia Persero Tbk Kabanjahe Branch. The 1st Proceeding of The International Conference on Economics and Business, 1(2), 698–712.
Shen, L. R. H. (2024). Heliyon The relationship between servant leadership and team innovation performance : Mediating effect of self-efficacy. Heliyon, 10(6), 1–19. https://doi.org/10.1016/j.heliyon.2024.e27723
Supriyanto, Z. A. D. A. I. B. A. (2022). Servant leadership and job satisfaction: The mediating role of trust and leader-member exchange. Frontiers in Education, 7(December), 1–18. https://doi.org/10.3389/feduc.2022.1036668
Suryani, A. F. M. D. B. M. A. A. E. (2023). Study of Determination of Turnover Intention Problems in the Digital Era at PT Bandha Graha Reksa Logistik Medan. ProBisnis : Jurnal Manajemen, 14(6), 731–736.
Tian, H. (2021). Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon. Open Journal of Business and Management, 09(01), 44–73. https://doi.org/10.4236/ojbm.2021.91003
Truong, T. K. P. T. T. T. (2021). Impact of Servant Leadership on Public Service Motivation of Civil Servants: Empirical Evidence from Vietnam. Journal of Asian Finance, Economics and Business, 8(4), 1057–1066. https://doi.org/10.13106/jafeb.2021.vol8.no4.1057
Ulfah, M. F. (2023). Pengaruh Servant Leadership Dan Empowerment Terhadap Organizational Citizenship Behavior Melalui Kepuasan Kerja Pada PT. Bank Sumut. Jurnal Akuntansi, Manajemen Dan Ilmu Ekonomi (Jasmien), 3(02), 119–130. https://doi.org/10.54209/jasmien.v3i02.369
Vuong, B. N. (2023). The influence of servant leadership on job performance through innovative work behavior: does public service motivation matter? Asia Pacific Journal of Public Administration, 45(3), 295–315. https://doi.org/10.1080/23276665.2022.2070517
Wanta, D. (2021). The Effect of Servant Leadership , Job Satisfaction and Organizational Culture on Employee Performance Moderated by Good Governance in Women ’ s Cooperative Institution. Technium Sustainability, 1(2), 45–58.
Wijaya, E. (2023). The Role of Organizational Citizenship Behavior (OCB), Perceived Organizational Support (POS) on SMEs Performance by Mediation of Organizational Commitment. Jurnal Manajemen Industri Dan Logistik, 7, 231–246. https://www.jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1259
Wijaya, S. B. L. T. L. S. A. T. E. (2021). Antecedents Employee Performance: a Perspective Reinforcement Theory. Journal of Industrial Engineering & Management Research, 2(4), 1–14.
Wijaya, V. E. (2023). The Influence Of Leadership Style Towards Employee ’ s Performance At UOB Buana Bank Medan. The International Conference on Education, Social, Sciences and Technology (ICESST), 2(2), 603–611.
Yoon, Y. J. H. J. (2021). The effect of servant leadership on self-efficacy and innovative behaviour: Verification of the moderated mediating effect of vocational calling. Administrative Sciences, 11(2), 1–14. https://doi.org/10.3390/admsci11020039
Alemayehu, E. (2021). The Relationship Between Servant Leadership and Staff Satisfaction In Ethiopian Higher Education: The Case of Kotebe Metropolitan University. Academy of Educational Leadership Journal, 25(S2), 1–13.
Altinay, M. D. L. (2022). Green HRM, environmental awareness and green behaviors: The moderating role of servant leadership. Tourism Management, 88(March 2021), 104401. https://doi.org/10.1016/j.tourman.2021.104401
Amelia, N. R. (2018). Pengaruh Budaya Organisasi Dan Lingkungan Kerja Terhadap Kinerja Karyawan Di PT. Perkebunan Nisantara IV Medan. Prosiding Seminar Nasional SINASTEKMAPAN, I(November), 186–197.
Aqdas, R. (2021). Impact of Perceived Organizational Support, Servant Leadership, Creative Self-Efficacy, and Conscientiousness on Job Boredom Via Job Crafting: A Study on Banking Sector of Pakistan. IRASD Journal of Management, 3(3), 243–257. https://doi.org/10.52131/jom.2021.0303.0042
Ballian, W. H. H. N. M. S. S. H. (2020). Analysis of Reward , Work Environment , Job Promotion And Supporting Facilities Towards Job Satisfaction. International Journal of Innovative Science and Research Technology, 5(4), 167–171.
Bevanda, N. V. V. B. N. (2022). Servant Leadership: Influence of Job Satisfaction and Organizational Commitment. Management:Journal of Sustainable Business and Management Solutions in Emerging Economies, 1–11. https://doi.org/10.7595/management.fon.2022.0009
Buntuang, B. H. M. P. C. D. (2021). The influence of servant leadership on job satisfaction with individual character as a moderating variable. Problems and Perspectives in Management, 19(1), 445–455. https://doi.org/10.21511/ppm.19(1).2021.37
Chaniago, N. S. (2018). Pengaruh Insentif dan Gaya Kepemimpinan Terhadap Semangat Kerja Karyawan Pada PDAM Tirtanadi Medan. Abdi Ilmu, 1(1), 63–76.
Dimotakis, C. A. H. E. P. K. A. J. K. N. (2020). Does Servant Leadership’s People Focus Facilitate or Constrain Its Positive Impact on Performance? An Examination of Servant Leadership’s Direct, Indirect, and Total Effects on Branch Financial Performance. Group and Organization Management, 45(4), 479–513. https://doi.org/10.1177/1059601120901619
Elche, P. R. P. J. L. L. D. (2023). Team-level servant leadership and team performance: The mediating roles of organizational citizenship behavior and internal social capital. Business Ethics, the Environment and Responsibility, 32, 127–144. https://doi.org/10.1111/beer.12390
Gaskin, M. G. M. A. J. E. (2022). Being satisfied and serving communities as outcomes of servant leadership in the academic context: policies based on a multi-level structural equation model. Asia Pacific Education Review, 23(1), 69–86. https://doi.org/10.1007/s12564-021-09702-z
Ghanbari, J. A. S. (2022). Investigate the role of servant leadership and team leadership In team performance mediated by team cohesion and team learning In the teams of secondary school teachers in Kurdistan province. Journal of School Administrarion, 9(4), 18–39.
Hamalawi, M. A. Z. H. Y. M. K. E. El. (2022). The effect of servant leadership on employees’ extra-role behaviors in NPOs: The role of work engagement. Nonprofit Management and Leadership, 33(1), 109–129. https://doi.org/10.1002/nml.21505
Hong, X. (2021). Dual Stressors and Female Pre-school Teachers ’ Job Satisfaction During the COVID-19 : The Mediation of Work-Family Conflict. Frontiers in Psychology, 12(June), 1–12. https://doi.org/10.3389/fpsyg.2021.691498
Hou, E. A. M. D. B. F. A. A. (2022). Effect Of Work Environment And Workload On Employee Satisfaction. Jmari, 3(1), 1–12.
Irawan, F. S. G. S. B. P. T. I. S. S. S. I. M. A. P. (2022). The Effect of Transformational Leadership, Servant Leadership, and Organizational Learning on Manufacturing Industry Performance. Frontiers in Psychology, 13(May), 1–5. https://doi.org/10.3389/fpsyg.2022.895361
Isabel, R. (2021). The effect of servant leadership on employee outcomes: does endogeneity matter? Quality and Quantity, 1–19. https://doi.org/10.1007/s11135-021-01109-7
Johansson, A. T. E. M. S. (2021). Teacher job satisfaction: the importance of school working conditions and teacher characteristics. Educational Review, 73(1), 71–97. https://doi.org/10.1080/00131911.2019.1705247
Khan, S. N. S. H. B. H. I. M. S. (2022). How Servant Leadership Drives Project Team Performance Through Collaborative Culture and Knowledge Sharing. Project Management Journal, 53(1), 17–32. https://doi.org/10.1177/87569728211037777
Lengkong, H. K. B. T. O. N. V. (2023). The Impact of Servant Leadership and Technology Acceptance Model on Lecturer Performance through Proactive Behavior. Journal of Hunan University Natural Sciences, 50(3), 1–10. https://doi.org/10.55463/issn.1674-2974.50.3.16
Liana, L. (2021). The effecs of servant leadership, organizational climate, and work motivation on teacher’s performance in a level education centre. Keloa Jurnal Manajemen Pendidikan, 8(2), 134–146. https://ejournal.uksw.edu/kelola/article/view/5117/1953
Martin, N. (2018). Pengaruh Lingkungan Kerja Dan Insentif Terhadap Kinerja Pegawai. Seminar Nasional Royal (SENAR) 2018, 423–428.
Megawati, M. (2022). Examining linkage Leadership Style , Employee Commitment , Work Motivation , Work Climate on Satisfaction and Performance. Golden Ratio of Human Resource Management, 2(1), 1–14.
Mujeeb, T. (2021). Do servant leadership self-efficacy and benevolence values predict employee performance within the banking industry in the post-covid-19 era: Using a serial mediation approach. Administrative Sciences, 11(4), 1–29. https://doi.org/10.3390/admsci11040114
Nasib. (2019). Optimalisasi Prestasi Kerja Melalui Peningkatan Disiplin, Motivasi Dan Lingkungan Kerja Pada PT. Vamrer Jaya Abadi Medan. The 2nd Interntional Conference on Politics of Islamic Development, April, 192–201.
Nasib. (2020). Leadership Role Iin The Commitment And Performance of Employees InThe Regional Company Of Medan. International Journal For Innovativate In Multidisciplinary Field, 6(8), 58–63.
Nasib. (2022). Changes in the Performance of Millennial Employees during the Covid 19 Period at Four Star Hotels in Medan City. International Journal of Research and Review, 19(April), 320–324.
Nasib, F. R. A. L. S. S. Y. L. (2023). Impact of Improving Organizational Climate , Employee Empowerment on Employee Engagement and Performance. Journal of System and Management Sciences, 13(2), 273–284. https://doi.org/10.33168/JSMS.2023.0219
Nasib, I. S. F. R. A. L. (2023). Pentingnya Budaya Organisasi, Motivasi Kerja Dan Lingkungan Kerja Terhadap Kinerja Pegawai. Journal of Management and Bussines (JOMB), 5(2), 31–41.
Nasib, S. B. E. E. N. Y. L. (2023). Organizational Justice and Corporate Social Responsibility on Employee Performance : The Mediating Role of Job Satisfaction. Journal of Logistics, Informatics and Service Science, 10(3), 151–165. https://doi.org/10.33168/JLISS.2023.0312
Nasib, S. F. R. A. Y. L. (2022). Can Life Satisfaction Become an Important Role in Increasing Employee Performance ? A Case Study. Journal of System and Management Sciences, 12(6), 379–397. https://doi.org/10.33168/JSMS.2022.0623
Nasib, S. Y. F. R. A. L. D. A. (2023). Memahami Faktor Penentu Dalam Meningkatkan Kepuasan Kerja Dan Kinerja Karyawan. CV. Adanu Abimata.
Nasib, Y. S. D. M. F. R. A. L. (2023). Monogrof: Kajian Kepuasan Kerja dan Kinerja Dengan Pendekatan Teoritis Motivasi, Lingkingan Kerja dan Disiplin Kerja. CV. Global Aksara Pers.
Nyoto. (2023). Leadership Style, Work Environment, and Compensation on Job Satisfaction and Teacher Performance. Journal of Applied Business and Technology, 4(1), 79–92. https://doi.org/10.35145/jabt.v4i1.122
Pham, M. T. (2020). The effect of professional identification and organizational identification on career satisfaction, job satisfaction and organizational commitment. Management Science Letters, 10(11), 2683–2694. https://doi.org/10.5267/j.msl.2020.3.024
Putri, D. A. (2023). Pengaruh Servant Leadership dan Komitmen Organisasi Terhadap Kepuasan Kerja dimediasi Budaya Organisasi Pada Karyawan Generasi Z Di Wilayah Jababeka. Journal Of Social Science Research, 3(4), 280–292.
Ridlo, M. (2022). Pengaruh Servant Leadears Etos Kerja Islami dan Kompensasi terhadap Kinerja Karyawan dengan Organization Citizenship Behaviour ( OCB ) sebagai Variabel Intervening ( Studi pada BMT di Kabupaten Semarang ). Jurnal Ekonomi & Ekonomi Syariah, 5(2), 2179–2191.
Rildwan, O. B., & Festus, T. S. (2021). Influence of Servant Leadership and Organizational Structure on Employee Innovative Behaviour in Nigerian Tertiary Institutions. KIU Journal of Humanities Copyright©2021, 6(1), 305–308.
Ryhal, S. S. P. C. (2021). How Does Servant Leadership Behaviour Affect Job Satisfaction? A Study on Indian Academia. FIIB Business Review, 10(1), 52–61. https://doi.org/10.1177/2319714520968697
Sahibzada, K. F. L. M. M. M. U. F. (2021). Servant Leadership, Career, and Life Satisfaction in Higher Education: a Cross-Country Study of Spain, China, and Pakistan. Applied Research in Quality of Life, 16(3), 1221–1247. https://doi.org/10.1007/s11482-019-09809-x
Sajjad, A. (2022). The Moderating Role of Team Climate between Servant leadership, Employee Ambidexterity and Work Performance. Journal of Social Sciences Review, 2(4), 162–170. https://doi.org/10.54183/jssr.v2i4.68
Salsabillah, F. M. (2022). The Influence of Service Quality and Security on Customer Satisfaction at PT . Bank Rakyat Indonesia Persero Tbk Kabanjahe Branch. The 1st Proceeding of The International Conference on Economics and Business, 1(2), 698–712.
Shen, L. R. H. (2024). Heliyon The relationship between servant leadership and team innovation performance : Mediating effect of self-efficacy. Heliyon, 10(6), 1–19. https://doi.org/10.1016/j.heliyon.2024.e27723
Supriyanto, Z. A. D. A. I. B. A. (2022). Servant leadership and job satisfaction: The mediating role of trust and leader-member exchange. Frontiers in Education, 7(December), 1–18. https://doi.org/10.3389/feduc.2022.1036668
Suryani, A. F. M. D. B. M. A. A. E. (2023). Study of Determination of Turnover Intention Problems in the Digital Era at PT Bandha Graha Reksa Logistik Medan. ProBisnis : Jurnal Manajemen, 14(6), 731–736.
Tian, H. (2021). Impacts of Job Stress and Overall Compensation Benefits on Employees’ Job Satisfaction with Moderation Effect of Leadership: An Empirical Study in the Telecommunication Industry of Cameroon. Open Journal of Business and Management, 09(01), 44–73. https://doi.org/10.4236/ojbm.2021.91003
Truong, T. K. P. T. T. T. (2021). Impact of Servant Leadership on Public Service Motivation of Civil Servants: Empirical Evidence from Vietnam. Journal of Asian Finance, Economics and Business, 8(4), 1057–1066. https://doi.org/10.13106/jafeb.2021.vol8.no4.1057
Ulfah, M. F. (2023). Pengaruh Servant Leadership Dan Empowerment Terhadap Organizational Citizenship Behavior Melalui Kepuasan Kerja Pada PT. Bank Sumut. Jurnal Akuntansi, Manajemen Dan Ilmu Ekonomi (Jasmien), 3(02), 119–130. https://doi.org/10.54209/jasmien.v3i02.369
Vuong, B. N. (2023). The influence of servant leadership on job performance through innovative work behavior: does public service motivation matter? Asia Pacific Journal of Public Administration, 45(3), 295–315. https://doi.org/10.1080/23276665.2022.2070517
Wanta, D. (2021). The Effect of Servant Leadership , Job Satisfaction and Organizational Culture on Employee Performance Moderated by Good Governance in Women ’ s Cooperative Institution. Technium Sustainability, 1(2), 45–58.
Wijaya, E. (2023). The Role of Organizational Citizenship Behavior (OCB), Perceived Organizational Support (POS) on SMEs Performance by Mediation of Organizational Commitment. Jurnal Manajemen Industri Dan Logistik, 7, 231–246. https://www.jurnal.poltekapp.ac.id/index.php/JMIL/article/view/1259
Wijaya, S. B. L. T. L. S. A. T. E. (2021). Antecedents Employee Performance: a Perspective Reinforcement Theory. Journal of Industrial Engineering & Management Research, 2(4), 1–14.
Wijaya, V. E. (2023). The Influence Of Leadership Style Towards Employee ’ s Performance At UOB Buana Bank Medan. The International Conference on Education, Social, Sciences and Technology (ICESST), 2(2), 603–611.
Yoon, Y. J. H. J. (2021). The effect of servant leadership on self-efficacy and innovative behaviour: Verification of the moderated mediating effect of vocational calling. Administrative Sciences, 11(2), 1–14. https://doi.org/10.3390/admsci11020039