Strategies to encourage positive organizational citizenship behavior
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Abstract
This research aims to increase employee commitment, especially to organizational values at one of the public high schools in the Semarang Alumni Association, with the hope of increasing Organizational Citizenship Behavior (OCB) which supports school goals. The focus of the research involves analyzing factors that influence OCB, particularly job stress and organizational commitment. Empirical research methods using data collection through surveys and statistical analysis are used. The research results show that work stress negatively influences the level of individual commitment to the organization, while organizational commitment has a significant positive impact on OCB. It was found that organizational commitment acts as a mediating variable in the relationship between job stress and OCB. Research recommendations include stress management, developing organizational commitment, and increasing organizational citizenship behavior to create a healthy work environment and support the development of positive OCB.
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How to Cite
Pramono, G. P., & Sari , Y. P. (2024). Strategies to encourage positive organizational citizenship behavior. ProBisnis : Jurnal Manajemen, 15(2), 12–20. Retrieved from http://ejournal.joninstitute.org/index.php/ProBisnis/article/view/427
References
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Cicei, C. C. (2014). Occupational stress and organizational commitment in Romanian public organizations. Procedia - Social and Behavioral Sciences, 33, 1077–1081. https://doi.org/10.1016/j.sbspro.2012.01.288
Constantinus. (2021). Pengaruh Stres Kerja, Kebijakan Organisasi dan Organizational Citizenship Behavior (OCB) Terhadap Pencapaian Target Kerja Constantinus*. Indonesian Journal of Islamic Psychology, 3(2), 197–222.
De Clercq, D., & Belausteguigoitia, I. (2020). When does job stress limit organizational citizenship behavior, or not? Personal and contextual resources as buffers. Journal of Management & Organization, May, 1–25. https://doi.org/10.1017/jmo.2020.7
Grego-Planer, D. (2019). The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors. Sustainability, 11(22), 6395. https://doi.org/10.3390/su11226395
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Kumari, P. (2020). Relationship between job stress and organizational citizenship behaviour. International Journal of Advanced Academic Studies, 2(2), 266–268. https://doi.org/10.33545/27068919.2020.v2.i2d.142
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Manoppo, V. P. (2020). Transformational leadership as a factor that decreases turnover intention: a mediation of work stress and organizational citizenship behavior. TQM Journal, 32(6), 1395–1412. https://doi.org/10.1108/TQM-05-2020-0097
Nguyen, P. N. D., Tran, V. D., & Le, D. N. T. (2022). Does organizational citizenship behavior predict organizational commitment of employees in higher educational institutions? Frontiers in Education, 7. https://doi.org/10.3389/feduc.2022.909263
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Pramono, G. P., & Purwaningrum, D. (2022). Mediation Model of Job Satisfaction Determinants. Enrichment: Journal of Management, 12(4), 2854–2862.
Pramono, G. P., & Purwaningrum, D. (2023). Determinants of Emotional Beliefs about Shared Values in Organizations. ProBisnis : Jurnal Manajemen, 14(1), 46–52.
Robbins, P. S., & Judge, T. . (2015). Perilaku Organisasi. Salemba Empat.
Saadeh, I. M., & Suifan, T. S. (2020). Job stress and organizational commitment in hospitals: The mediating role of perceived organizational support. International Journal of Organizational Analysis, 28(1), 226–242. https://doi.org/10.1108/IJOA-11-2018-1597
Sopiah, & Sangadji, E. M. (2018). Manajemen Sumber Daya Manusia Strategik. C.V Andi Offset.
Suhendarlan, L., Jumiati, I. E., Yulianti, R., & Maulana, D. (2022). Prevalensi Stress Kerja Aparatur Sipil Negara (ASN) di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Banten. Administratio: Jurnal Ilmiah Administrasi Publik Dan Pembangunan, 13(1), 81–95. https://doi.org/10.23960/administratio.v13i1.301
Wickramasinghe, V. (2016). The mediating effect of job stress in the relationship between work-related dimensions and career commitment. Journal of Health Organization and Management, 30(3), 408–420. https://doi.org/10.1108/JHOM-06-2014-0094
Aruldoss, A., Kowalski, K. B., & Parayitam, S. (2021). The relationship between quality of work life and work life balancemediating role of job stress, job satisfaction and job commitment: evidence from India. Journal of Advances in Management Research, 18(1), 36–62. https://doi.org/10.1108/JAMR-05-2020-0082
Bocciardi, F., Caputo, A., Fregonese, C., Langher, V., & Sartori, R. (2017). Career adaptability as a strategic competence for career development: An exploratory study of its key predictors. European Journal of Training and Development, 41(1), 67–82. https://doi.org/10.1108/EJTD-07-2016-0049
Cicei, C. C. (2014). Occupational stress and organizational commitment in Romanian public organizations. Procedia - Social and Behavioral Sciences, 33, 1077–1081. https://doi.org/10.1016/j.sbspro.2012.01.288
Constantinus. (2021). Pengaruh Stres Kerja, Kebijakan Organisasi dan Organizational Citizenship Behavior (OCB) Terhadap Pencapaian Target Kerja Constantinus*. Indonesian Journal of Islamic Psychology, 3(2), 197–222.
De Clercq, D., & Belausteguigoitia, I. (2020). When does job stress limit organizational citizenship behavior, or not? Personal and contextual resources as buffers. Journal of Management & Organization, May, 1–25. https://doi.org/10.1017/jmo.2020.7
Grego-Planer, D. (2019). The Relationship between Organizational Commitment and Organizational Citizenship Behaviors in the Public and Private Sectors. Sustainability, 11(22), 6395. https://doi.org/10.3390/su11226395
Hery, W., & Melitina, T. (2022). The Effect of Organizational Culture, Work Stress, and Organizational Commitment on Organizational Citizenship Behavior Mediated by Job Satisfaction. Budapest International Research and Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(2), 12659–12665. https://doi.org/https://doi.org/10.33258/birci.v5i2.5110
Knezović, E., & Greda, N. (2021). Career development and affective commitment: a comparative study of family and nonfamily businesses. Journal of Family Business Management, 11(4), 462–478. https://doi.org/10.1108/JFBM-04-2020-0033
Kumari, P. (2020). Relationship between job stress and organizational citizenship behaviour. International Journal of Advanced Academic Studies, 2(2), 266–268. https://doi.org/10.33545/27068919.2020.v2.i2d.142
Kurniawati, D. (2023). The Influence of Organizational Environment and Career Development on Organizational Citizenship Behaviour (OCB) in Employees with Organizational Commitment as An Intervening Variable. Journal of Economics and Business, 6(1). https://doi.org/10.31014/aior.1992.06.01.494
Kurtulmuş, M. (2016). The effect of diversity management on teachers’ organizational commitment and organizational citizenship behavior. Pegem Eğitim ve Öğretim Dergisi, 6(3), 277–302. https://doi.org/10.14527/pegegog.2016.015
Mangkunegara, A. A. A. P. (2017). Manajemen Sumber Daya Manusia. Perusahaan. Remaja Rosdakarya.
Manoppo, V. P. (2020). Transformational leadership as a factor that decreases turnover intention: a mediation of work stress and organizational citizenship behavior. TQM Journal, 32(6), 1395–1412. https://doi.org/10.1108/TQM-05-2020-0097
Nguyen, P. N. D., Tran, V. D., & Le, D. N. T. (2022). Does organizational citizenship behavior predict organizational commitment of employees in higher educational institutions? Frontiers in Education, 7. https://doi.org/10.3389/feduc.2022.909263
Pooja, A. A., De Clercq, D., & Belausteguigoitia, I. (2016). Job Stressors and Organizational Citizenship Behavior: The Roles of Organizational Commitment and Social Interaction. Human Resource Development Quarterly, 27(3), 373–405. https://doi.org/10.1002/hrdq.21258
Pramono, G. P., & Purwaningrum, D. (2022). Mediation Model of Job Satisfaction Determinants. Enrichment: Journal of Management, 12(4), 2854–2862.
Pramono, G. P., & Purwaningrum, D. (2023). Determinants of Emotional Beliefs about Shared Values in Organizations. ProBisnis : Jurnal Manajemen, 14(1), 46–52.
Robbins, P. S., & Judge, T. . (2015). Perilaku Organisasi. Salemba Empat.
Saadeh, I. M., & Suifan, T. S. (2020). Job stress and organizational commitment in hospitals: The mediating role of perceived organizational support. International Journal of Organizational Analysis, 28(1), 226–242. https://doi.org/10.1108/IJOA-11-2018-1597
Sopiah, & Sangadji, E. M. (2018). Manajemen Sumber Daya Manusia Strategik. C.V Andi Offset.
Suhendarlan, L., Jumiati, I. E., Yulianti, R., & Maulana, D. (2022). Prevalensi Stress Kerja Aparatur Sipil Negara (ASN) di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Banten. Administratio: Jurnal Ilmiah Administrasi Publik Dan Pembangunan, 13(1), 81–95. https://doi.org/10.23960/administratio.v13i1.301
Wickramasinghe, V. (2016). The mediating effect of job stress in the relationship between work-related dimensions and career commitment. Journal of Health Organization and Management, 30(3), 408–420. https://doi.org/10.1108/JHOM-06-2014-0094