Riyanta DR, Riorini SV, Arkaan Athooya Hadi. Experience, Customer Satisfaction and Word of Mouth Intention on BCA Bank Customer Loyalty. ProBisnis [Internet]. 2025 Jul. 12 [cited 2026 Feb. 22];16(3):483-8. Available from: https://ejournal.joninstitute.org/index.php/ProBisnis/article/view/1023