WAKHIDATUS SOLIKHAH, E.; NGETICH, B. K. The Impact of Using Chatbots in Improving Customer Service in The E-commerce Industry. ProBisnis : Jurnal Manajemen, [S. l.], v. 16, n. 5, p. 962–970, 2025. Disponível em: https://ejournal.joninstitute.org/index.php/ProBisnis/article/view/1081. Acesso em: 22 apr. 2026.