TABELESSY, W.; PELUPESSY, M. M.; TUBALAWONY, J. Optimization of Consumer Satisfaction and Its Impact on KFC Kakialy Customer Loyalty. ProBisnis : Jurnal Manajemen, [S. l.], v. 14, n. 2, p. 299–305, 2023. DOI: 10.62398/probis.v14i2.121. Disponível em: https://ejournal.joninstitute.org/index.php/ProBisnis/article/view/121. Acesso em: 21 apr. 2026.