RIYANTA, D. R.; RIORINI, S. V.; ARKAAN ATHOOYA HADI. Experience, Customer Satisfaction and Word of Mouth Intention on BCA Bank Customer Loyalty. ProBisnis : Jurnal Manajemen, [S. l.], v. 16, n. 3, p. 483–488, 2025. Disponível em: https://ejournal.joninstitute.org/index.php/ProBisnis/article/view/1023. Acesso em: 22 feb. 2026.