TUZAHRA, S. M.; MEGAWATI, M. The Influence of Tangible, Reliability, Responsiveness, Assurance, and Emphaty on Customer Satisfaction at PT PLN Persero. ProBisnis : Jurnal Manajemen, [S. l.], v. 14, n. 6, p. 692–696, 2023. DOI: 10.62398/probis.v14i6.416. Disponível em: http://ejournal.joninstitute.org/index.php/ProBisnis/article/view/416. Acesso em: 5 oct. 2024.