The Effect of Work-Life Balance on Turnover Intention Mediated by Burnout
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Published:
Feb 28, 2023
Keywords:
Work-Life Balance, Turnover Intention, Burnout
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Abstract
The sales Officer (SO) is a banking employee in the lending section. To achieve the monthly target SO is willing to work overtime. This causes an unbalanced work life and makes employees very tired, then start thinking about changing jobs. The purpose of this study was to (1) determine the effect of work-life balance on turnover intention, (2) determine the effect of work-life balance on burnout, (3) determine the effect of burnout on turnover intention, and (4) determine the effect of work-life balance on turnover intention mediated by burnout. The population in this study were all banking employees in Indonesia who work in sales in the lending department. Sampling was carried out using a non-probability technique, namely convenience sampling. Data were analyzed using the PLS approach SEM method. Based on the research results, there are findings that WLB has no effect & is not significant on TI. WLB influences burnout, burnout influences IT, and WLB affects TI through burnout.
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How to Cite
Esthi, R. B., & Panjaitan, S. (2023). The Effect of Work-Life Balance on Turnover Intention Mediated by Burnout. ProBisnis : Jurnal Manajemen, 14(1), 29–34. https://doi.org/10.62398/probis.v14i1.69
References
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Boamah, S. A., & Laschinger, H. (2016). The influence of areas of worklife fit and work‐life interference on burnout and turnover intentions among new graduate nurses. Journal of nursing management, 24(2), E164-E174. https://doi.org/10.1111/jonm.12318
Chen, X., Ran, L., Zhang, Y., Yang, J., Yao, H., Zhu, S., & Tan, X. (2019). Moderating role of job satisfaction on turnover intention and burnout among workers in primary care institutions: a cross-sectional study. BMC public health, 19(1), 1-10. https://doi.org/10.1186/s12889-019-7894-7
Dini, E. S., & Sari, M. K. (2013). Pengaruh Latar Belakang Pendidikan dan Pelatihan terhadap Kinerja Account Officer (AO) Kredit Komersial Bank BRI Sumatera Barat. Journal Economica, 2(2302-1590), 59-66. https://doi.org/10.22202/economica.2013.v2.i1.218
Friganović, A., Selič, P., & Ilić, B. (2019). Stress and burnout syndrome and their associations with coping and job satisfaction in critical care nurses: a literature review. Psychiatria Danubina, 31(suppl. 1), 21-31. https://hrcak.srce.hr/file/381947
Jaharuddin, N. S., & Zainol, L. N. (2019). The impact of work-life balance on job engagement and turnover intention. The South East Asian Journal of Management, 13(1), 7. https://doi.org/10.21002/seam.v13i1.10912
Kelliher, C., Richardson, J., & Boiarintseva, G. (2019). All of work? All of life? Reconceptualising work‐life balance for the 21st century. Human Resource Management Journal, 29(2), 97-112. https://doi.org/10.1111/1748-8583.12215
Kerdpitak, C., & Jermsittiparsert, K. (2020). The effects of workplace stress, work-life balance on turnover intention: An empirical evidence from pharmaceutical industry in Thailand. Systematic Reviews in Pharmacy, 11(2), 586-594. https://www.sysrevpharm.org/articles/the-effects-of-workplace-stress-worklife-balance-on-turnover-intention-an-empirical-evidence-from-pharmaceutical-industr.pdf
Nabizadeh-Gharghozar, Z., Adib-Hajbaghery, M., & Bolandianbafghi, S. (2020). Nurses’ job burnout: A hybrid concept analysis. Journal of Caring Sciences, 9(3), 154. https://doi.org/10.34172%2Fjcs.2020.023
Setiyanto, A. I., & Hidayati, S. N. (2017). Pengaruh kepuasan kerja dan komitmen organisasi terhadap turnover intention. Jurnal Akuntansi, Ekonomi Dan Manajemen Bisnis, 5(1), 105-110. https://doi.org/10.30871/jaemb.v5i1.439
Soelton, M., & Atnani, M. (2018). How Work Environment, Work Satisfaction, Work Stress on the Turnover Intention Affect University Management. Jurnal Manajemen dan Bisnis Indonesia, 5(3), 439-448. https://doi.org/10.31843/jmbi.v5i3.178
Soelton, M., Lestari, P. A., Arief, H., & Putra, R. L. (2020, February). The effect of role conflict and burnout toward turnover intention at software industries, work stress as moderating variables. In 4th International Conference on Management, Economics and Business (ICMEB 2019) (pp. 185-190). Atlantis Press. https://dx.doi.org/10.2991/aebmr.k.200205.034
Soelton, M., Hardianti, D., Kuncoro, S., & Jumadi, J. (2020, February). Factors affecting burnout in manufacturing industries. In 4th International Conference on Management, Economics and Business (ICMEB 2019) (pp. 46-52). Atlantis Press. https://dx.doi.org/10.2991/aebmr.k.200205.010
Thakur, S. J., & Bhatnagar, J. (2017). Mediator analysis of job embeddedness: Relationship between work-life balance practices and turnover intentions. Employee Relations. https://doi.org/10.1108/ER-11-2016-0223
Vellya, V., Pio, R. J., & Rumawas, W. (2020). Employee Engagement sebagai Pemoderasi Worklife Balance dengan Turnover Intention. Productivity, 1(2), 168-173. https://ejournal.unsrat.ac.id/index.php/productivity/article/download/29194/28349
Zamzamy, A. S., Setiadi, I. K., & Nawir, J. (2021, August). Pengaruh Employee Engagement, Budaya Organisasi, dan Work Life Balance terhadap Turnover Intention Guru Secondary Jakarta Islamic School. In Prosiding BIEMA (Business Management, Economic, and Accounting National Seminar) (Vol. 2, pp. 205-220). https://conference.upnvj.ac.id/index.php/biema/article/download/1681/1127
Alias, N. E., Rohmanan, N. H., Ismail, S., Koe, W. L., & Othman, R. (2018). Factors influencing turnover intention in a Malaysian manufacturing company. KnE Social Sciences, 771-787. https://doi.org/10.18502/kss.v3i10.3171
Boamah, S. A., & Laschinger, H. (2016). The influence of areas of worklife fit and work‐life interference on burnout and turnover intentions among new graduate nurses. Journal of nursing management, 24(2), E164-E174. https://doi.org/10.1111/jonm.12318
Chen, X., Ran, L., Zhang, Y., Yang, J., Yao, H., Zhu, S., & Tan, X. (2019). Moderating role of job satisfaction on turnover intention and burnout among workers in primary care institutions: a cross-sectional study. BMC public health, 19(1), 1-10. https://doi.org/10.1186/s12889-019-7894-7
Dini, E. S., & Sari, M. K. (2013). Pengaruh Latar Belakang Pendidikan dan Pelatihan terhadap Kinerja Account Officer (AO) Kredit Komersial Bank BRI Sumatera Barat. Journal Economica, 2(2302-1590), 59-66. https://doi.org/10.22202/economica.2013.v2.i1.218
Friganović, A., Selič, P., & Ilić, B. (2019). Stress and burnout syndrome and their associations with coping and job satisfaction in critical care nurses: a literature review. Psychiatria Danubina, 31(suppl. 1), 21-31. https://hrcak.srce.hr/file/381947
Jaharuddin, N. S., & Zainol, L. N. (2019). The impact of work-life balance on job engagement and turnover intention. The South East Asian Journal of Management, 13(1), 7. https://doi.org/10.21002/seam.v13i1.10912
Kelliher, C., Richardson, J., & Boiarintseva, G. (2019). All of work? All of life? Reconceptualising work‐life balance for the 21st century. Human Resource Management Journal, 29(2), 97-112. https://doi.org/10.1111/1748-8583.12215
Kerdpitak, C., & Jermsittiparsert, K. (2020). The effects of workplace stress, work-life balance on turnover intention: An empirical evidence from pharmaceutical industry in Thailand. Systematic Reviews in Pharmacy, 11(2), 586-594. https://www.sysrevpharm.org/articles/the-effects-of-workplace-stress-worklife-balance-on-turnover-intention-an-empirical-evidence-from-pharmaceutical-industr.pdf
Nabizadeh-Gharghozar, Z., Adib-Hajbaghery, M., & Bolandianbafghi, S. (2020). Nurses’ job burnout: A hybrid concept analysis. Journal of Caring Sciences, 9(3), 154. https://doi.org/10.34172%2Fjcs.2020.023
Setiyanto, A. I., & Hidayati, S. N. (2017). Pengaruh kepuasan kerja dan komitmen organisasi terhadap turnover intention. Jurnal Akuntansi, Ekonomi Dan Manajemen Bisnis, 5(1), 105-110. https://doi.org/10.30871/jaemb.v5i1.439
Soelton, M., & Atnani, M. (2018). How Work Environment, Work Satisfaction, Work Stress on the Turnover Intention Affect University Management. Jurnal Manajemen dan Bisnis Indonesia, 5(3), 439-448. https://doi.org/10.31843/jmbi.v5i3.178
Soelton, M., Lestari, P. A., Arief, H., & Putra, R. L. (2020, February). The effect of role conflict and burnout toward turnover intention at software industries, work stress as moderating variables. In 4th International Conference on Management, Economics and Business (ICMEB 2019) (pp. 185-190). Atlantis Press. https://dx.doi.org/10.2991/aebmr.k.200205.034
Soelton, M., Hardianti, D., Kuncoro, S., & Jumadi, J. (2020, February). Factors affecting burnout in manufacturing industries. In 4th International Conference on Management, Economics and Business (ICMEB 2019) (pp. 46-52). Atlantis Press. https://dx.doi.org/10.2991/aebmr.k.200205.010
Thakur, S. J., & Bhatnagar, J. (2017). Mediator analysis of job embeddedness: Relationship between work-life balance practices and turnover intentions. Employee Relations. https://doi.org/10.1108/ER-11-2016-0223
Vellya, V., Pio, R. J., & Rumawas, W. (2020). Employee Engagement sebagai Pemoderasi Worklife Balance dengan Turnover Intention. Productivity, 1(2), 168-173. https://ejournal.unsrat.ac.id/index.php/productivity/article/download/29194/28349
Zamzamy, A. S., Setiadi, I. K., & Nawir, J. (2021, August). Pengaruh Employee Engagement, Budaya Organisasi, dan Work Life Balance terhadap Turnover Intention Guru Secondary Jakarta Islamic School. In Prosiding BIEMA (Business Management, Economic, and Accounting National Seminar) (Vol. 2, pp. 205-220). https://conference.upnvj.ac.id/index.php/biema/article/download/1681/1127