The Influence of Workload and Job Stress on the Performance of Online Motorcycle Taxi Drivers (Grab, Maxim, and Gojek) in the Semarang City Area
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Published:
Dec 15, 2023
Keywords:
Employee performance, Job stress, Online motorcycle drivers, Workload
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Articles
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Abstract
This research aims to analyze the influence of workload and job stress on employee performance among online motorcycle taxi drivers (Grab, Maxim, and Gojek) in the Semarang City area. The population in this research consists of online motorcycle taxi drivers (Grab, Maxim, and Gojek) in the Semarang City area, with a sample size of 96 respondents, who meet the criteria of having worked for a minimum of one year. This research found that the workload variable has a significant negative partial effect on the employee performance of online motorcycle taxi drivers (Grab, Maxim, and Gojek) in the Semarang City area, and the job stress variable also has a significant negative partial effect on the decline in employee performance among online motorcycle taxi drivers (Grab, Maxim, and Gojek) in the Semarang City area.
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How to Cite
Purnomo, A. M., & Waluyo, D. E. (2023). The Influence of Workload and Job Stress on the Performance of Online Motorcycle Taxi Drivers (Grab, Maxim, and Gojek) in the Semarang City Area. ProBisnis : Jurnal Manajemen, 14(6), 498–506. https://doi.org/10.62398/probis.v14i6.348
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Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25 (edisi kelima). In Aplikasi Analisis Multivariate dengan program SPSS. https://doi.org/10.9744/jmk.10.2.pp. 124-135
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Sulastri, S., & Onsardi, O. (2020). Pengaruh Job stress, dan Workload, terhadap Kinerja Karyawan. Journal of Management and Bussines (JOMB), 2(1), 83–98. https://doi.org/10.31539/jomb.v2i1.1215
Yeniaras, V., & Kaya, I. (2022). Customer prioritization, product complexity and business ties: implications for job stress and customer service performance. Journal of Business & Industrial Marketing, 37(2), 417–432. https://doi.org/10.1108/JBIM-08-2020-0404
Bartram, T., Cooper, B., Cooke, F. L., & Wang, J. (2023). Thriving in the face of burnout? The effects of wellbeing-oriented HRM on the relationship between workload, burnout, thriving and performance. Employee Relations: The International Journal, 45(5), 1234–1253. https://doi.org/10.1108/ER-06-2022-0273
Bruggen, A. (2015). An empirical investigation of the relationship between workload and performance. Management Decision, 53(10), 2377–2389. https://doi.org/10.1108/MD-02-2015-0063
Chowhan, J., & Pike, K. (2023). Workload, work–life interface, stress, job satisfaction and job performance: a job demand–resource model study during COVID-19. International Journal of Manpower, 44(4), 653–670. https://doi.org/10.1108/IJM-05-2022-0254
Foy, T., Dwyer, R. J., Nafarrete, R., Hammoud, M. S. S., & Rockett, P. (2019). Managing job performance, social support and work-life conflict to reduce workplace stress. International Journal of Productivity and Performance Management, 68(6), 1018–1041. https://doi.org/10.1108/IJPPM-03-2017-0061
Ghozali, I. (2018). Aplikasi Analisis Multivariate Dengan Program IBM SPSS 25 (edisi kelima). In Aplikasi Analisis Multivariate dengan program SPSS. https://doi.org/10.9744/jmk.10.2.pp. 124-135
Harefa, O., & Saputra, A. (2023). INVEST : Jurnal Inovasi Bisnis dan Akuntansi Performance at PT Sanwa Engineering Batam Pengaruh Motivasi Kerja , Disiplin Kerja dan Workload Terhadap Kinerja Karyawan Di PT Sanwa Engineering Batam. 4(2), 445–457.
Harris, E. G., & Fleming, D. E. (2017). The productive service employee: personality, stress, satisfaction and performance. Journal of Services Marketing, 31(6), 499–511. https://doi.org/10.1108/JSM-11-2015-0347
Hermawan, E. (2022). Pengaruh Lingkungan Kerja, Job stress, dan Workload Terhadap Kinerja PT. Sakti Mobile Jakarta. Jurnal Kajian Ilmiah, 22(2), 173–180. http://ejurnal.ubharajaya.ac.id/index.php/JKI
Indrawan, Y., Claudia, M., & Rifani, A. (2022). Pengaruh Workload Dan Job stress Terhadap Kinerja Karyawan: Efek Mediasi Burnout. Jwm (Jurnal Wawasan Manajemen), 10(1), 69–84. https://doi.org/10.20527/jwm.v10i1.200
Johari, J., Yean Tan, F., & Tjik Zulkarnain, Z. I. (2018). Autonomy, workload, work-life balance and job performance among teachers. International Journal of Educational Management, 32(1), 107–120. https://doi.org/10.1108/IJEM-10-2016-0226
Mahendra, Y. I., Setiawan, D., Fawwazir, A. H., Ratna, D., & Zahra, M. U. (2022). Analisis pengaruh stress kerja terhadap ojek online di Kota Medan. Nautical : Jurnal Ilmiah Multidisiplin Indonesia, 1(4), 246–252. https://jurnal.arkainstitute.co.id/index.php/nautical/article/view/293
Mariska, L., & Sulaiaman, H. (2023). Effect of Work-Life Balance on Employee Performance Mediated by Job Satisfaction. Jurnal Ilmiah Ekonomi Dan Bisnis Universitas Multi Data Palembang, 13(1), 27–36.
Naim, L. F., Farida, U., & Santoso, A. (2020). The Effect of Work Stress,Compensation and Job Satisfaction on Employe Performance at Mojang Nova. ASSET: Jurnal Manajemen Dan Bisnis, 2(1). https://doi.org/10.24269/asset.v2i1.2551
Pramono, G. P., & Purwaningrum, D. (2022). Mediation Model of Job Satisfaction Determinants. Enrichment: Journal of Management, 12(4), 2854–2862.
Pramono, G. P., & Purwaningrum, D. (2023). Determinants of Emotional Beliefs about Shared Values in Organizations. ProBisnis : Jurnal Manajemen, 14(1), 46–52.
Subchanifa, D. P. V., Surepno, & Istiqomah, N. (2020). Job stress, Kompetensi, Kompensasi dan Pengaruhnya Terhadap Kinerja Karyawan dengan Motivasi Sebagai Variabel Intervening. MALIA: Journal of Islamic Banking and Finance, 4(2), 136. https://doi.org/10.21043/malia.v4i2.8868
Suhendarlan, L., Jumiati, I. E., Yulianti, R., & Maulana, D. (2022). Prevalensi Stress Kerja Aparatur Sipil Negara (ASN) di Sekretariat Dewan Perwakilan Rakyat Daerah (DPRD) Provinsi Banten. Administratio: Jurnal Ilmiah Administrasi Publik Dan Pembangunan, 13(1), 81–95. https://doi.org/10.23960/administratio.v13i1.301
Sulastri, S., & Onsardi, O. (2020). Pengaruh Job stress, dan Workload, terhadap Kinerja Karyawan. Journal of Management and Bussines (JOMB), 2(1), 83–98. https://doi.org/10.31539/jomb.v2i1.1215
Yeniaras, V., & Kaya, I. (2022). Customer prioritization, product complexity and business ties: implications for job stress and customer service performance. Journal of Business & Industrial Marketing, 37(2), 417–432. https://doi.org/10.1108/JBIM-08-2020-0404