The influence of organizational citizenship behavior (OCB) and work environment on employee performance through work stress in the Library and Archives Office Sungai Penuh City
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Published:
Apr 30, 2023
Keywords:
Organizational Citizenship, Behavior, Work Environment, Performance, Work Stres
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Articles
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Abstract
Having employees with good performance can make it easier for organizational leaders to direct them to achieve organizational goals. The problem that develops in the Sungai Penuh City Library and Archives Office is that the achievement of performance targets has not been optimal, this is caused by some employees who have not implemented OCB behavior, the work environment and some employees who experience work stress. The purpose of this study was to analyze the effect of OCB on work stress, work environment on work stress, OCB on performance, work environment on performance, work stress on performance, OCB on performance through work stress, and work environment on performance through work stress. The respondents of this study amounted to 48 (forty-eight) employees of the Sungai Penuh City Library and Archives Office. Data analysis using path analysis with SPSS data processor version 25. The results showed that OCB has no effect on work stress, work environment has no effect on work stress, OCB affects performance, work environment affects performance, work stress affects performance, OCB affects performance through work stress, and work environment does not affect performance through work stress.
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How to Cite
Yannizar, Y., Wandi, D., Putra, R. S., Deritalina, M., & Zalfitri, S. M. (2023). The influence of organizational citizenship behavior (OCB) and work environment on employee performance through work stress in the Library and Archives Office Sungai Penuh City. ProBisnis : Jurnal Manajemen, 14(2), 278–291. https://doi.org/10.62398/probis.v14i2.134
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Moorhead, G., & Griffin, R. W. (2008). Organizational behavior managing people and organizations. Dreamtech Press.
Moorhead, G., & Griffin, R. W. (2013). Perilaku Organisasi : Manajemen Sumber Daya Manusia dan Organisasi. Edisi 9. Dalam Jakarta: Salemba Empat.
Nuraini, T. (2013). Human Resource Management (Manajemen Sumber Daya Manusia). Pekanbaru: Yayasan Aini Syam Prawirosentono.
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Organ, D. W., & Paine, J. B. (1999). A new kind of performance for industrial and organizational psychology: Recent contributions to the study of organizational citizenship behavior.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of applied psychology, 82(2), 262.
Purba, D. E., & Seniati, A. N. L. (2004). Pengaruh kepribadian dan komitmen organisasi terhadap organizational citizenship behavior. Makara Human Behavior Studies in Asia, 8(3), 105–111.
Rahayu, S., & Rozak, H. A. (2015). Pengaruh Kepribadian Dan Pemberdayaan Terhadap Kinerja Melalui Organizational Citizenship Behavior Dengan Modal Sosial Sebagai Variabel Moderating.
Rahmawati, I., Sa’adah, L., & Chabib, M. N. (2020). Karakteristik Individu dan Lingkungan Kerja serta Pengaruhnya terhadap Kepuasan Kerja Karyawan. LPPM Universitas KH. A. Wahab Hasbullah.
Rizki, M., Hamid, D., & Mayowan, Y. (2016). Pengaruh lingkungan kerja terhadap stres kerja karyawan. Jurnal Administrasi Bisnis, 41(1).
Robbins, S. P., & Coulter, M. (2010). Manajemen, Edisi 10, Jilid 1 dan 2. Jakarta: Penerbit Erlangga.
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16)(Salemba Empat, Ed). Jakarta: Pearson Education, Inc.
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Stamper, C. L., & van Dyne, L. (2001). Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, 22(5). https://doi.org/10.1002/job.100
Sutrisno, H. E. (2019). Budaya organisasi. Prenada Media.
Titisari, P. (2014). Peranan organizational citizenship behavior (OCB) dalam meningkatkan kinerja karyawan.
van Dyne, L., Cummings, L. L., & Parks, J. M. (1995). Extra role behaviors: In pursuit of construct and definitional clarity. LL Curamings, BM Staw, eds. Research in organizational behavior, 17, 215–285.
Waluyo, M. (2009). Psikologi teknik industri. Yogyakarta: Graha Ilmu, 17.
Wibowo. (2015). Perilaku Dalam Organisasi. Dalam PT. Raja Grafindo Perkasa: Vol. XXVI.
Wijaya, T., & Djati, S. P. (2007). ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA PERSONIL KEPOLISIAN. Manajemen dan Bisnis, 6(1).
Wijono, S. (2015). Psikologi Industri & Organisasi Edisi Revisi. Jakarta: Prenadamedia Group.
Witt, L. A. (1991). Exchange ideology as a moderator of job attitudes‐organizational citizenship behaviors relationships 1. Journal of Applied Social Psychology, 21(18), 1490–1501.
Yuli Asih, G., Hardani Widhiastuti, Ms., & Rusmalia Dewi, P. (t.t.). STRES KERJA.
Bahri, S., Zaki, M., & Zulkarnain, F. (2018). Pengaruh Organizational Citizenship Behaviour (OCB) dan Lingkungan Kerja Terhadap Kinerja Pegawai Melalui Stres Kerja Pada PT. PLN (Persero) Unit Induk Pembangunan Bagian Utara. Jurnal Manajemen, 200–208.
Bateman, T. S., & Organ, D. W. (1983). Job satisfaction and the good soldier: The relationship between affect and employee “citizenship.” Academy of management Journal, 26(4), 587–595.
Becker, T. E., & Randall, D. M. (1994). Validation of a measure of organizational citizenship behavior against an objective behavioral criterion. Educational and Psychological Measurement, 54(1), 160–167.
Brief, A. P., & Motowidlo, S. J. (1986). Prosocial organizational behaviors. Academy of management Review, 11(4), 710–725.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern methods for business research, 295(2), 295–336.
Colquitt, J., Lepine, J. A., & Wesson, M. J. (2014). Organizational Behavior: Improving Performance and Commitment in the Workplace (4e). New York, NY, USA: McGraw-Hill.
Darmawan, R. B. (2019). PENGARUH LINGKUNGAN KERJA, STRES KERJA DAN MOTIVASI TERHADAP KINERJA KARYAWAN (Studi Kasus pada PT. BPRS Sukowati Sragen).
Daryono, R. W., Hariyanto, V. L., Usman, H., & Sutarto, S. (2020). Factor analysis: Competency framework for measuring student achievements of architectural engineering education in Indonesia. REID (Research and Evaluation in Education), 6(2), 98–108.
Dewi, K. S. (2012). Buku ajar kesehatan mental. Semarang: UPT UNDIP Press Semarang, 74.
Djati, S. P., & Adiwijaya, M. (2009). The Influence of the morale and the commitment of administration staff towards the organizational citizenship behavior and its impact towards service quality performance at private universities in Surabaya-Indonesia. Jurnal Manajemen dan Kewirausahaan, 11(1), 20–30.
Djuremi, D., Hasiholan, L. B., & Minarsih, M. M. (2016). Pengaruh Lingkungan Kerja, Budaya Organisasi, dan Kepemimpinan Terhadap Kinerja Pegawai Pada Dinas Pasar Kota Semarang. Journal of Management, 2(2).
George, J. M., & Bettenhausen, K. (1990). Understanding prosocial behavior, sales performance, and turnover: A group-level analysis in a service context. Journal of applied psychology, 75(6), 698.
George, J. M., & Jones, G. R. (1997). Organizational spontaneity in context. Human performance, 10(2), 153–170.
Gibson, J., Ivancevich, J., & Konopaske, R. (2011). Organizations: Behavior, structure, processes. McGraw-Hill Higher Education.
Gujarati, D. (2003). Ekonometrika dasar (terjemahan). Jakarta: Erlangga.
Handoko, T. H. (2001). Manajemen personalia dan sumber daya manusia (kedua). Yogyakarta: BPFE.
Haryanti, N. P. P., & Ardana, I. K. (2014). Analisis pengaruh stres kerja dan motivasi intrinsik terhadap kinerja karyawan dengan pengalaman kerja sebagai variabel pemoderasi. Jurnal Manajemen, Strategi Bisnis dan Kewirausahaan, 8(2), 156–165.
Hasibuan, M. S. P., & Hasibuan, H. M. S. P. (2016). Manajemen sumber daya manusia. Bumi Aksara.
Hatmawan, A. A. (2015). Pengaruh Konflik Kerja, Beban Kerja serta Lingkungan Kerja terhadap Stres Pegawai PT. PLN (Persero) Area Madiun Rayon Magetan. ASSETS: Jurnal Akuntansi dan Pendidikan, 4(1), 91–98.
Hikmah, M., & Lukito, H. (2021). Peran Worklife Balance dan Stres Kerja terhadap Kinerja Karyawan dengan Organizational Citizenship Behavior sebagai Variabel Mediasi. Jurnal Bisnis dan Manajemen, 8(1), 64–74.
Isyandi, B. (2004). Manajemen sumber daya manusia dalam perspektif global. Unri, Pekanbaru.
Luthans, F. (2006). Perilaku Organisasi edisi sepuluh. Yogyakarta: Andi.
Mangkunegara, A. P., & Prabu, A. (2005). Sumber daya manusia perusahaan. Bandung: Remaja Rosdakarya.
Mangkunegaran, A. A. A. Prabu. 2009. (2009). Mangkunegaran, A. A. Anwar Prabu. 2009. Manajemen Sumber Daya Manusia. Bandung: PT. Remaja Rosdakarya. Mangkunegaran, A. A. Anwar Prabu. 2009. Manajemen Sumber Daya Manusia. Bandung: PT. Remaja Rosdakarya., 3.
Marliani, R. (2015). Psikologi industri dan organisasi. Bandung: Pustaka Setia.
McClelland, D. C. (2013). The achieving society. Dalam The achieving society. https://doi.org/10.1037/14359-000
Moorhead, G., & Griffin, R. W. (2008). Organizational behavior managing people and organizations. Dreamtech Press.
Moorhead, G., & Griffin, R. W. (2013). Perilaku Organisasi : Manajemen Sumber Daya Manusia dan Organisasi. Edisi 9. Dalam Jakarta: Salemba Empat.
Nuraini, T. (2013). Human Resource Management (Manajemen Sumber Daya Manusia). Pekanbaru: Yayasan Aini Syam Prawirosentono.
Organ, D. W. (1988). Organizational citizenship behavior: The good soldier syndrome. Lexington books/DC heath and com.
Organ, D. W. (2014). Organizational citizenship behavior: It’s construct clean-up time. Dalam Oraganizational Citizenship Behavior and Contextual Performance (hlm. 85–97). Psychology Press.
Organ, D. W., & Paine, J. B. (1999). A new kind of performance for industrial and organizational psychology: Recent contributions to the study of organizational citizenship behavior.
Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2005). Organizational citizenship behavior: Its nature, antecedents, and consequences. Sage Publications.
Podsakoff, P. M., Ahearne, M., & MacKenzie, S. B. (1997). Organizational citizenship behavior and the quantity and quality of work group performance. Journal of applied psychology, 82(2), 262.
Purba, D. E., & Seniati, A. N. L. (2004). Pengaruh kepribadian dan komitmen organisasi terhadap organizational citizenship behavior. Makara Human Behavior Studies in Asia, 8(3), 105–111.
Rahayu, S., & Rozak, H. A. (2015). Pengaruh Kepribadian Dan Pemberdayaan Terhadap Kinerja Melalui Organizational Citizenship Behavior Dengan Modal Sosial Sebagai Variabel Moderating.
Rahmawati, I., Sa’adah, L., & Chabib, M. N. (2020). Karakteristik Individu dan Lingkungan Kerja serta Pengaruhnya terhadap Kepuasan Kerja Karyawan. LPPM Universitas KH. A. Wahab Hasbullah.
Rizki, M., Hamid, D., & Mayowan, Y. (2016). Pengaruh lingkungan kerja terhadap stres kerja karyawan. Jurnal Administrasi Bisnis, 41(1).
Robbins, S. P., & Coulter, M. (2010). Manajemen, Edisi 10, Jilid 1 dan 2. Jakarta: Penerbit Erlangga.
Robbins, S. P., & Judge, T. A. (2015). Perilaku Organisasi (Edisi 16)(Salemba Empat, Ed). Jakarta: Pearson Education, Inc.
Robbins, S. P., & Judge, T. A. (2018). Essential of Organizational Behaviour. Dalam Pearson.
Sahlan, N. I., Mekel, P. A., & Trang, I. (2015). Pengaruh Lingkungan Kerja, Kepuasan Kerja dan Kompensasi terhadap Kinerja Karyawan pada PT. Bank Sulut Cabang Airmadidi. Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi, 3(1).
Santrock, J. W. (2012). Life Span Development: Perkembangan Masa. Hidup Jilid I.(B. Widyasinta, Penerj.) Jakarta: Penerbit Erlangga.
Sedarmayanti, P. (2017). Pengembangan sumber daya manusia. Bandung: PT Refika Aditama.
Simanjuntak, B. (2003). Perilaku Organisasi. Yogyakarta: Remaja Rosdakarya.
Sinambela, L. P., & Sinambela, S. (2019). Manajemen Kinerja: Pengelolaan, Pengukuran, dan Implikasi Kerja. Dalam Manajemen Kinerja: Pengelolaan, Pengukuran, dan Implikasi Kerja.
Smith, C. A., Organ, D. W., & Near, J. P. (1983). Organizational citizenship behavior: Its nature and antecedents. Journal of Applied Psychology, 68(4). https://doi.org/10.1037/0021-9010.68.4.653
Sondang, S. (2018). Manajemen Sumber Daya Manusia, Jakarta: PT. Bumi A sara.
Stamper, C. L., & van Dyne, L. (2001). Work status and organizational citizenship behavior: A field study of restaurant employees. Journal of Organizational Behavior, 22(5). https://doi.org/10.1002/job.100
Sutrisno, H. E. (2019). Budaya organisasi. Prenada Media.
Titisari, P. (2014). Peranan organizational citizenship behavior (OCB) dalam meningkatkan kinerja karyawan.
van Dyne, L., Cummings, L. L., & Parks, J. M. (1995). Extra role behaviors: In pursuit of construct and definitional clarity. LL Curamings, BM Staw, eds. Research in organizational behavior, 17, 215–285.
Waluyo, M. (2009). Psikologi teknik industri. Yogyakarta: Graha Ilmu, 17.
Wibowo. (2015). Perilaku Dalam Organisasi. Dalam PT. Raja Grafindo Perkasa: Vol. XXVI.
Wijaya, T., & Djati, S. P. (2007). ORGANIZATIONAL CITIZENSHIP BEHAVIOR TERHADAP KINERJA PERSONIL KEPOLISIAN. Manajemen dan Bisnis, 6(1).
Wijono, S. (2015). Psikologi Industri & Organisasi Edisi Revisi. Jakarta: Prenadamedia Group.
Witt, L. A. (1991). Exchange ideology as a moderator of job attitudes‐organizational citizenship behaviors relationships 1. Journal of Applied Social Psychology, 21(18), 1490–1501.
Yuli Asih, G., Hardani Widhiastuti, Ms., & Rusmalia Dewi, P. (t.t.). STRES KERJA.