The Influence of Human Resources, Service Process, and Physical Evidence on Customer Satisfaction at Neofit Gym Solo
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Published:
Apr 30, 2023
Keywords:
Human Resources, Service Process, Physical Evidence, Customer satisfaction
Section
Articles
Statistics Article
Article View : 192 Times
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Abstract
This writing is to analyze the influence of human resources, service processes, and physical evidence on customer satisfaction at Neofit Gym Solo. The research method used is quantitative research using surveys and interviews, which is intended to provide an explanation. Survey research itself is research that takes samples from a population and uses a questionnaire as the main collection tool. sampling using purposive sampling method in which the sampling technique is carried out with certain considerations or criteria. The study involved 40 customers as respondents. The data were analyzed using a multiple linear regression model using the SPSS v23 application. The results of data compensation show that human resources have a significant effect on customer satisfaction at Neofit Gym Solo with a value of 0.000, service processes and physical evidence have a significant effect on customer satisfaction at Neofit Gym Solo with a significant value of 0.000
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How to Cite
Bintoro, L. A., & Nugroho, B. (2023). The Influence of Human Resources, Service Process, and Physical Evidence on Customer Satisfaction at Neofit Gym Solo. ProBisnis : Jurnal Manajemen, 14(2), 241–247. https://doi.org/10.62398/probis.v14i2.132
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Iffan, M., Santy, R. D., & Radiaswara, R. (2018). The Effect of Process and Physical Evidence on Customer Satisfaction at Hotel Santika Bandung Management Study Program at the Indonesian Computer University Bandung. Journal of Business and Management Research, 8(2). https://ojs.unikom.ac.id/index.php/jurisma/article/view/1003/749
Astuti, R. S. (2018). The Effect of Competency and Career Development on Employee Performance at PT. Umbar Creative Initiative Jakarta. Http://Repository.Unsada.Ac.Id/, 1.
Nov, M. R., Ion, P., Gene, C., & Hospital, F. (2011). · 3 2 1 7 · △ ★ ◆. 4–6.
Mohanty et al., 2005. (2016). View metadata, citations and similar papers at core.ac.uk. THE EFFECT OF USING YELLOW PUMPH PASTA (Cucurbita Moschata) TO SUBSTITUTE WHEAT FLOUR WITH THE ADDITION OF ANGKAK FLOUR IN THE PRODUCTION OF DRY Noodles, 15(1), 165–175. https://core.ac.uk/download/pdf/196255896.pdf
Karmawati, K. (2022). The Influence of the Quality of Human Resources and Work Discipline on the Target of Regional Tax Revenue Through Excellent Service at Samsat Technical Implementation Units in Pinrang Regency. ELPEI Management Online Journal, 2(1), 311–330. https://doi.org/10.58191/jomel.v2i1.68
Paulus, A. C., & Baihaqi, M. I. (2021). Study of Human Resources Process of Physical Facilities Services and Their Impact on Community Satisfaction. Syntax Literate; Indonesian Scientific Journal, 6(1), 17. https://doi.org/10.36418/syntax-literate.v6i1.2081
Mathematics, A. (2016). 済無No Title No Title No Title. 1–23.
Adimah, N., Irsyad, & Oktriawan, W. (2022). The Effect of Service Quality on Customer Satisfaction in the Perspective of Islamic Economics. Muttaqien; Indonesian Journal of Multidiciplinary Islamic Studies, 3(2), 177–194. http://e-jurnal.staimuttaqien.ac.id/index.php/mtq/article/view/332
Wijaya, C. A., & Pratomo, A. W. (2021). The Influence of Physical Evidence, Room Atmosphere, and Price on Warunk Upnormal Bogor Customer Loyalty. Unified Tourism Scientific Journal, 2(1), 43–52. https://doi.org/10.37641/jipkes.v2i1.585
Iffan, M., Santy, R. D., & Radiaswara, R. (2018). The Effect of Process and Physical Evidence on Customer Satisfaction at Hotel Santika Bandung Management Study Program at the Indonesian Computer University Bandung. Journal of Business and Management Research, 8(2). https://ojs.unikom.ac.id/index.php/jurisma/article/view/1003/749
Richard oliver (in Zeithml., et al 2018). (2021). 済無No Title No Title No Title. Angewandte Chemie International Edition, 6(11), 951–952., 2013–2015.
Cindy, A. (2022). cindy apriliani, 2022 the effect of the scramble method on the initial reading ability of braille in blind students at Pajajaran Public Elementary School, Bandung City, Indonesian University of Education. 28–50.
Cahyani, A. P. (2020). Effect of Tax Avoidance on Cost Of Debt with Managerial Ownership as a moderating variable. Library.Upi.Edu, Indonesian University of Education.
APRILLIANA, N. (2021). Nona, Aprilliana (2021) THE INFLUENCE OF COMMUNICATION, WORK ENVIRONMENT, AND WORKLOAD ON EMPLOYEE SATISFACTION AT PT KREASICIPTA AKSESDASISINDO JAKARTA. Other thesis, Unsada. THE INFLUENCE OF COMMUNICATION, WORK ENVIRONMENT, AND WORKLOAD ON EMPLOYEE SATISFACTION OF PT KREASICIPTA AKSESDASISINDO, JAKARTA. Other Thesis, Unsada., 1–31.